PRIVACY POLICY
PRIVACY POLICY
Last updated: 12.01.2025
1. Controller
The controller responsible for the processing of personal data within the meaning of the General Data Protection Regulation (GDPR) is:
kencha Software UG (haftungsbeschränkt)
Rheinallee 38
65439 Flörsheim am Main
Germany
Contact:
Email: support@kencha-software.atlassian.net
No Data Protection Officer has been appointed, as this is not required under applicable law.
2. Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or contact us via the provided communication channels.
Our website is a B2B-oriented corporate website and landing page.
3. Personal Data We Process
a) Data You Provide Directly
When you contact us via our contact form, we process the following data:
Name
Email address
Message content
The processing of this data is necessary to respond to your inquiry.
b) Automatically Collected Data (Server Log Files)
When you visit our website, our hosting provider automatically collects and stores information in server log files. This data may include:
IP address
Date and time of access
Requested page or file
Browser type and version
Operating system
Referrer URL
This data is processed to ensure the technical stability, security, and proper functioning of the website.
4. Legal Bases for Processing
We process personal data based on the following legal grounds under Article 6 GDPR:
Art. 6(1)(b) GDPR – processing necessary for the performance of a contract or to take steps prior to entering into a contract
Art. 6(1)(f) GDPR – processing based on our legitimate interests (e.g. secure operation of the website, communication with business contacts)
Art. 6(1)(a) GDPR – consent, where explicitly obtained
5. Hosting and Email Services (IONOS)
Our website and email services are hosted by:
IONOS SE
Elgendorfer Str. 57
56410 Montabaur
Germany
IONOS processes personal data on our behalf as a data processor in accordance with Article 28 GDPR. Data is primarily processed within the European Union.
6. Use of Atlassian Cloud Services
We use Atlassian Cloud Services (e.g. Jira Service Management) to operate our customer support portal.
Provider:
Atlassian Pty Ltd
Australia / United States
Personal data submitted through our support portal may be processed on servers located outside the European Union, including the United States.
To ensure an adequate level of data protection, data transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Article 46 GDPR.
7. Cookies and Tracking Technologies
Our website does not use tracking, marketing, or analytics cookies.
Only technically necessary cookies may be used to ensure the proper operation of the website. These cookies do not require user consent under applicable data protection law.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by statutory retention obligations.
9. Your Rights as a Data Subject
You have the following rights under the GDPR:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object to processing (Art. 21 GDPR)
Right to withdraw consent at any time (Art. 7(3) GDPR)
To exercise your rights, please contact us using the details provided above.
10. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in legal requirements or our services. The current version is always available on our website.